Terms & Shipping Policy:
Read our complete Terms of Service Agreement.
SHIPPING POLICY:
- Shipping Method: We currently ship to Canada and within the United States.
- Canadian Orders: Contact us to inquire about shipping. (Due to Health Canada regulations, we can only ship to a small number of providences.) Canadian orders are placed at the customer’s own risk. We are not responsible for shipping delays, lost/damaged packages, customs issues/holds, additional fees. By placing an order for delivery to Canada, you must acknowledge and accept these risks. (Read the bullet point below for other ways to place an international order.)
- International Orders: We do not ship internationally. If you live outside the U.S, have your order shipped to a trusted friend or family member in the U.S. who can forward it to you.
- Shipping Information & Accuracy: Orders cannot be processed without a valid shipping address and recipient last name. Double-check that all shipping information is complete before submitting order. We are not responsible for orders delayed, lost, incorrectly forwarded, or misdelivered due to an incorrect or incomplete address provided at checkout.
- Order Processing & Delivery: Once your order has shipped, please allow up to 14 days for delivery before contacting us about its status. While most orders arrive much sooner, occasional delays are beyond our control.
- Refunds & Cancellations: Please review our Refund & Cancellation Policy (below) before placing your order.
- Digital Products & Instructions: Any product instructions and access to digital purchases are provided immediately after checkout and are always available through your account when you log in.
CAN’T RECALL LOG IN INFO?
You may have to create a new account with a new email. We do not have access to passwords.
REFUND AND CANCELLATION POLICY
All sales are final. Because most orders are processed and shipped within 24 hours, we are unable to cancel, modify, or combine orders once they have been placed. Due to the nature of homeopathic remedies, returns and exchanges cannot be accepted. Digital products are delivered immediately upon purchase. All digital product sales are final and are not eligible for refunds or exchanges.
If your order arrives damaged due to shipping, please email realvitalityts@gmail.com within 7 days of delivery and include: Your order number, name used to place order, the shipping address used for the order, and a clear photos of the damaged item(s) and packaging. We will review your request and, when appropriate, arrange for a replacement.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.